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Job Description
- Ensures that the relevant technology stakeholders are active participants also in the concept formation phases of commercial requirements.
- Coordinate with different stakeholders during proposal formulation and concept delivery.
- Ensures customer satisfaction through owning the delivery process of their requirement projects.
- Owns the requirements gather processes and ensures that such requirements are well integrated within technology plans.
- Manages all the projects’ related activities (proposal formulation, requirements, planning, reporting, … etc.) towards the successful delivery of customer requirements, timely reporting on, and addressing risks as they arise.
- Acts as the technology partner to the customer and technical SPOC on
- Work on different opportunities management, and follow up with customers till opportunity status is finalized.
- Can own more than one project and/or opportunity at the same time.
- Projects / opportunities owned will be small or medium size.
- Customer satisfaction
- Ensures the satisfaction of the customers with the deliverables they are getting from VIS.
- Responsible of approving the deliverables as a 1st Eye before the customer’s delivery.
- Ensure continuous business development for the current running projects, and continuously suggest enhancements and update of the systems to ensure better customer experience and better value for the customer.
- Identify the pain points for the customer and provide solutions/enhancements that would fix those points.
- Acting as the delivery SPOC towards any customer on all the new developments requirements.
- Evaluate and compare different technologies and tools, to identify where we stand from the market.
- Work on impact analysis with Project manager for different changes and enhancements requested by/for the customer for running projects.
- Ensures the timely response for these inquiries in a manner that doesn’t jeopardize business efficiency with the least disturbance to technology teams.
- Ensures that the relevant technology stakeholders are active participants also in the concept formation phases of commercial requirements.
- Coordinate with different stakeholders during proposal formulation and concept delivery.
- Liaise with different business domains to capture their business requirements and ensure that they are well prepared for smooth processing by subsequent technology teams.
- Analyzing clients' existing systems
- Translating client requirements into highly specified project briefs.
- Identifying options for potential solutions and assessing them for both technical and business suitability.
- Drawing up specific proposals for modified or replacement systems.
- Producing project feasibility reports.
- Consolidate & manage scope documents, High Level and detailed Requirements.
- Document different user stories and scenarios on diagrams, wireframes, and flowcharts.
- Conduct workshops with all stakeholders to analyze & validate the requirements to ensure a wide approval of requirement specifications and resulting use cases
- Align with peers to ensure there is no redundancy or inconsistency in requirements.
- Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
- Define user-interface for the system, focusing on the needs and goals of the users.
- Train clients on use of delivered work, investigate and answer clients’ questions.
- Explain the technology, design rationale, and function strategy as it directly relates accomplishing goals set out in proposed solutions (where applicable).
Job Requirements
- Bachelor's degree in computer science, Software/Systems/Telecom Engineering or equivalent
Work Experience:
- 2+ years of professional experience in IT domain or software development
- 2+ experience as business analyst or any similar role that involves requirements elicitation, analysis , creating process flow-diagrams & documentation .
- Telecom experience is a plus.
IT Knowledge:
- Expert knowledge in development technologies. (Java, javascript, python , VB or any other scripting experience , very good understanding for Object-oriented programming)
- Exposed and familiar with the following technology domains [Portals, Java solutions, Robotics , automation , Hosting, IT operations]
- Experience working with Scrum Framework and tools.
- Awareness of ITIL processes and best practices.
Technical skills:
- High business analysis skills.
- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
- Ability to understand the business from operational, financial, and technical points of view
- Good communication, Presentation and documentation skills [Proposal Writing, High level and detailed requirements documents writing, Presentations, training materials]
- Complex problem resolution
Personal skills:
- Team player, strong influence and relationship management skills.
- Excellent Customer relationship management skills with ability to interact with high management.
- Deep expertise in leading teams and setting priorities to insure project delivery.
- An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
- An aptitude for problem solving, with the ability to take a logical route to the source of an error.
- A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.
- Excellent communications and Presentation skills both in Arabic and English for both technical and non-technical audience
