Job Details
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Job Description
Duties:
- Deal directly with customers either by telephone, electronically or face to face
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Direct requests and unresolved issues to the designated resource
- Ability to listen to and empathize with customers and acknowledge their concerns
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Contact customers to respond to inquiries or to notify customers of complain investigation results and any planned adjustments / actions
- Follow up on customer interactions
- The work place will be in 6 October.
Job Requirements
Requirements:
- College Graduate
- Knowledge of customer service principles and practices
- Good knowledge of MS Office (Excel, Word and Power Point)
- 2-3 Years of Customer Service experience involving customer billing, complaint, resolution, ….etc
- Ability to analyze problems and follow them from inception to solution
- Ability to assimilate and understand relatively complex information
- Strong communication skills (verbal & written), including the ability to handle stressful / difficult customer contacts
- Demonstrates self-confidence and sound business judgment
- Strong Customer Service motivation, negotiation / mediation, and decision-making skills
- Ability to work across multiple computer systems and software programs
- Accurate data entry skills and accurate in details
- With time and experience, a full understanding of utility rules, regulations, rates, customer service policies and procedures, billing procedures, metering, meter reading practices, power demands / consumptions, emergency response procedures, contracting, payment systems and collection procedures
