Job Details
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Job Description
- Setting customer service standards.
- Handles all the customer complains through the social networks and the front office within 24 hours.
- Ensures the high quality standards of the service delivered to the customer.
- Ensures that the branch is running smoothly.
- Reports the unsolved complains to his supervisor immediately.
- Writing management and technical reports.
- Acting as a catalyst for change and improvement in performance and quality.
- Monitoring and supervising technical staff performance.
- Draft quality assurance policies and procedures.
- Investigate and report customer complaints and non-conformance issues.
- Review the implementation and efficiency of quality and inspection systems.
- Handles all the customer complains through the social networks.
Job Requirements
- Bachelors degree is a must.
- 0-2 year experience in the same field.
- Quality inspection, auditing, Customer Care and testing experience.
- knowledge of tools.
- Excellent user of MS office.
- Good customer service skills.
