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Job Description
- Escalate and communicate user’s problems to the 2rd line of support.
- Follow up Microsoft SCOM Alerts.
- Occasional weekend duties, such as providing on-call or remote weekend help-desk support.
- Contribute in the testing of the new products and patching level in order to support them.
- Prepare hardware and software inventory and update our inventory sheet.
- Install, Build, Deploy virtual images and physical PCs (HW /SW).
- Troubleshooting basic network (WiFi, DHCP, DNS and Active Directory).
- Upgrade, Configure workstations and peripheral components.
- Data-center activities (Blade & Rack Mounted servers).
- Identify, research, and resolve hardware, software problems.
- Basic Windows scripting ability.
- Performs other related duties and assignments as assigned by supervisors.
- Ensure all policies and procedures are adhered.
Job Requirements
- Bachelor’s degree in Computer Science, Computer Engineering and other related degree.
- MCSA/CCNA/Rdhat Administration knowledge and certification.
- Knowledge of windows and Linux environment.
- Knowledge of database such as SQL or Network or Security is an advantage.
- General applications operational skills (troubleshooting, scripting) is mandatory.
- Must have systems support experience
- Ability to work in shift basis
- The ability to work under stress and meet deadlines.