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Technical Support Specialist

National Institute for Governance and Development
6th of October, Giza
Posted 6 years ago
134Applicants for3 open positions
  • 68Viewed
  • 23In Consideration
  • 24Not Selected
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Job Details

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Job Description

  • Escalate and communicate user’s problems to the 2rd line of support.
  • Follow up Microsoft SCOM Alerts.
  • Occasional weekend duties, such as providing on-call or remote weekend help-desk support.
  • Contribute in the testing of the new products and patching level in order to support them.
  • Prepare hardware and software inventory and update our inventory sheet.
  • Install, Build, Deploy virtual images and physical PCs (HW /SW).
  • Troubleshooting basic network (WiFi, DHCP, DNS and Active Directory).
  • Upgrade, Configure workstations and peripheral components.
  • Data-center activities (Blade & Rack Mounted servers).
  • Identify, research, and resolve hardware, software problems.
  • Basic Windows scripting ability.
  • Performs other related duties and assignments as assigned by supervisors.
  • Ensure all policies and procedures are adhered.

Job Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering and other related degree.
  • MCSA/CCNA/Rdhat Administration knowledge and certification.
  • Knowledge of windows and Linux environment.
  • Knowledge of database such as SQL or Network or Security is an advantage.
  • General applications operational skills (troubleshooting, scripting) is mandatory.
  • Must have systems support experience
  • Ability to work in shift basis
  • The ability to work under stress and meet deadlines.

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