IT Administrator Manager (Call Center Experience)

Candidate will be responsible for the following:

• Network and VoIP Strategy recommendation and execution.
• Network and VoIP budget planning and execution.
• Network and VoIP policy review, recommendation and implementation.
• Facilitate and ensure Network and VoIP strategy is communicated to stakeholders and update on Network and VoIP strategy implementation.
• Internal and External Network and VoIP Audit assessment and implementation of approved recommendations
• Network and VoIP regulatory compliance.
• Management Network and VoIP risks and recommendations of appropriate risk treatment or mitigant.
• Network and VoIP Resource assessment and administration
• Management and documentation of approved processes
• Define, document and enforce SLAs with all Network and VoIP 3rd party service providers
• Responsibility for all Network and VoIP projects and ensure completion within budget and deadline.
• Install, troubleshoot and maintain existing IT systems.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Liaise with vendors and ISPs
• Support Agents in IT ‘know how’ related task
• Setup and deployment of end-user equipment