IT Administrator Manager (Call Center Experience)
fetchr -
Abbassia, CairoPosted 6 years ago129Applicants for1 open position
- 36Viewed
- 16In Consideration
- 0Not Selected
Job Details
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Job Description
Candidate will be responsible for the following:
- Network and VoIP Strategy recommendation and execution.
- Network and VoIP budget planning and execution.
- Network and VoIP policy review, recommendation and implementation.
- Facilitate and ensure Network and VoIP strategy is communicated to stakeholders and update on Network and VoIP strategy implementation.
- Internal and External Network and VoIP Audit assessment and implementation of approved recommendations
- Network and VoIP regulatory compliance.
- Management Network and VoIP risks and recommendations of appropriate risk treatment or mitigant.
- Network and VoIP Resource assessment and administration
- Management and documentation of approved processes
- Define, document and enforce SLAs with all Network and VoIP 3rd party service providers
- Responsibility for all Network and VoIP projects and ensure completion within budget and deadline.
- Install, troubleshoot and maintain existing IT systems.
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Liaise with vendors and ISPs
- Support Agents in IT ‘know how’ related task
- Setup and deployment of end-user equipment
Job Requirements
- Strong knowledge in Windows servers & workstations. Preferably with MCITP certification.
- Strong knowledge in Linux.
- Strong knowledge in Asterisk and VoIP scalable systems.
- Strong knowledge in networking.
- Strong knowledge in IP PBX systems like 3CX or Asterisk.
- Solid Cloud experience, preferably in AWS
- Experience with visualization and containerization
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, CFEngine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- BS/MS degree in Computer Science, Engineering or a related subject.
- Analytical thinking & methodical troubleshooting approach