Job Details
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Job Description
- Act as a Frontline interface with customers of Vodafone companies worldwide.
- Role involves responding to customers over the phone and resolving their inquiries.
- The main purpose is to facilitate and provide a Vodafone global customer service standard.
Job Requirements
Personal Skills:
- Customer service oriented.
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self development.
Technical Skills:
- Fluent English & Good Spanish
- Have experience within a contact center or customer service environment
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on a 24 hours shift basis that will include night hours.
- Proficiency in using MS Office application.
- Share knowledge with colleagues and the immediate departments.
- Pro-actively manage personal work standards and development.