Senior Customer Relations Executive

• A leading real estate company, located in Sheikh Zayed
  

Job Duties:

• Finding ways to measure customer satisfaction and improve services.
• Maintain the customer success process to serve the annual business plan.
• Make continues engagement with the client and work on making sure that the client renews the contract next year.
• Receive the problems from the clients and deliver them to the concerned Parties and make sure that the problem is solved, and the customer is satisfied.
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service your organization is providing;
• Writing reports analysis the customer service that your organization provides;
• Improving customer service procedures, policies and standards for your organization or department.