Senior Operations Specialist
Nirvana -
Nasr City, CairoPosted 6 years ago51Applicants for4 open positions
- 35Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Responsibilities
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Maintain relationships with key accounts
- Keep financial statements and documents
- Reach the revenue and profit targets
- Preparing customized itineraries to suit the clients’ preferences and budget.
- Making and confirming bookings, often via online and offline sources.
- Modifying existing bookings to suit a change in clients’ circumstances.
- Researching destinations and keeping up to date with travel industry news.
- Ongoing training with other team members and management.
- Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard.
- Ensure a minimum of 70% of all inquiries are converted into bookings by quick, detailed and accurate response to inquiries.
- Focus on up selling to increase revenue
- Record all inquiries and bookings
- Carry out weekly reports to Manager
Job Requirements
Needed Skills, Knowledge and Attitudes:
- Strong knowledge of Travel and Tour Operations
- Able to prioritize, manage time and work to deadlines.
- Excellent command of English skills in writing, listening & reading
- Flexible and a positive outlook
- Problem solving
- Computer literate (Microsoft Office)
- High standards of customer service and good communication skills
- Being responsible and proactive
- Outgoing personality, energetic and willing to work hard
- Ready to work in different shifts and during the public holidays based on rotation.
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