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Senior Operations Specialist

Nirvana
Nasr City, Cairo
Posted 6 years ago
51Applicants for4 open positions
  • 35Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Responsibilities

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Maintain relationships with key accounts
  • Keep financial statements and documents
  • Reach the revenue and profit targets
  • Preparing customized itineraries to suit the clients’ preferences and budget.
  • Making and confirming bookings, often via online and offline sources.
  • Modifying existing bookings to suit a change in clients’ circumstances.
  • Researching destinations and keeping up to date with travel industry news.
  • Ongoing training with other team members and management.
  • Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard.
  • Ensure a minimum of 70% of all inquiries are converted into bookings by quick, detailed and accurate response to inquiries.
  • Focus on up selling to increase revenue
  • Record all inquiries and bookings
  • Carry out weekly reports to Manager

Job Requirements

Needed Skills, Knowledge and Attitudes:

  • Strong knowledge of Travel and Tour Operations
  • Able to prioritize, manage time and work to deadlines.
  • Excellent command of English skills in writing, listening & reading
  • Flexible and a positive outlook
  • Problem solving
  • Computer literate (Microsoft Office)
  • High standards of customer service and good communication skills
  • Being responsible and proactive
  • Outgoing personality, energetic and willing to work hard
  • Ready to work in different shifts and during the public holidays based on rotation.

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