International Account Advisor

Confidential Company - 6th Of October, Giza

13
Applicants for
30 open positions
8
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,800 to 4,975 EGP per month
Languages:
English
Vacancies:
30 open positions
About the Job
  • Act as a front-line interface with customers of Vodafone UK Customers.
  • Role involves responding to customers over the phone and resolving their inquiries.
  • The main purpose is to facilitate and provide a Vodafone global customer service standard
  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained.
    Work as part of a team to ensure offering world-class Customer Service at all times.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Maintain professional work relationships with colleagues, supervisor and manager.
Job Requirements
  • Fluent English (Spoken & Written)
  • Be proactive in regards to the improvement of processes and procedures.
  • Attendance and punctuality.
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Ability to work on shift basis (no shifts after midnight )
  • Proficiency in using MS Office application
  • Teamwork spirit.
  • Flexibility.
  • Attendance and punctuality.