Account Executive - Operations

Our client is a top Medical Insurance brokerage company in Egypt and they're looking for Account Executives to join their team.

Summary:

Providing outstanding customer service by proactively managing a portfolio of key accounts. Being a key contact for customers and responsible for managing customer relationships including application, ongoing support, claims management, renewals and retaining clients by solving their issues.

Brief:

• Proactively reaching out to customers to make sure that all issues are resolved in a timely manner and to ensure the highest level of customer satisfaction and loyalty.
• Being the first and only point of contact to the customers, handling all internal processes and making sure that the inquiry/issue is resolved.
• Revising all turned in applications, ensuring accuracy of data by verifying it and sourcing any incomplete data.
• Managing the renewal process to ensure the customer’s buy-in and
• Commitment to the product that they are renewing.
• Managing customers’ payment plans.