CC Team Leader

Atheel CC - Abbassia, Cairo

19
Applicants for
1 open position
16
Seen
2
Shortlisted
1
Rejected
Experience Needed:
1 to 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Part Time
Salary:
2,000 to 2,500 EGP per month
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Supports team manager and performs management duties when manager is absent or out of office
  • Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Assists management with hiring processes and new team member training
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Communicates deadlines and sales goals to team members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Conducts team meetings to update members on best practices and continuing expectations
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Ensures company brand materials and physical working spaces meet and exceed company presentation standards
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Job Requirements
  • Males Only
  • Excellent English.
  • EX : Vodafone 888 is A must
  • EX : call Center is an Addation
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities

About this Company

Running Since 2016 ATHEEL CC has been established on 2016. We have been aiming to help hundreds of businesses succeed with their contact center projects. Our Professionalism: ATHEEL CC only employs competent agents to assure quality and best output for each project.Our Team... (More)

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