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Job Description
General Purpose
- Answer incoming calls from customers to take orders,
- Answer inquiries and questions,
- Handle complaints, troubleshoot problems and provide information. Only Arabic language is required.
Job Requirements
Education and Experience
- Bachelor Degree
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment
- Good data entry and typing skills
- Knowledge of administration and clerical processes
Key Competencies
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience
