Customer Service Representative

Job Scope:

• Managing incoming calls and customer service inquiries.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Manage large amounts of incoming calls.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
  
• Take the extra mile to engage customers.
  

Working Conditions:

• The Vacancy is in our factory in the 6th of October , with fixed working hours (No shifts)