Customer Support Agent

Onecard - Cairo

Applicants for
3 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
3 open positions
Males Only
About the Job
  • Handle all incoming calls of the call center.
  • Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.
  • Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction
  • Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures
  • Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development
  • Escalate problems & provides relevant feedback to the right channels
  • Contribute to the Up selling of Onecard Products and Services
Job Requirements
  • 0-2 years Experience
  • Excellent English both spoken and written
  • Very good computer skills
  • Strong Customer Orientation
  • Strong communication, listening & interpersonal skills
  • Flexibility & ability to work in a team
  • Self-confident with professional behavior & attitude
  • High sense of time management,
About this Company

OneCard is the unique online Arabic shopping website, where you can buy a lot of online services and products that you need.

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