Senior IT Specialist

American Mattress - Cairo

Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Maintain and support point of sale and back office systems
  • Support new store openings, functionality enhancements and upgrades
  • Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
  • Provide first level support to customer's requests
  • Perform diagnostics of customer issues
  • Resolve customer issues by troubleshooting over the phone with customer contacts
  • Refer customer issues to upper level support when necessary
  • On site diagnose, repair and upgrade hardware or software as necessary
  • Ensure accurate documentation of all calls handled
  • Perform follow-up call-backs with customers
  • Keep up-to-date on all Service Desk processes and troubleshooting procedures
  • Negotiating with Consultants and Suppliers for Services and IT Equipment
Job Requirements
  • Must be graduate from information systems or computer science.
  • Experience is a must; support experience in POS systems will be a plus
  • Fluent in English (both written and verbal),
  • Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
  • Knowledge on SQL and MS Dynamics NAV and AX applications.
  • Preferable having previous experience in retail sector.
  • Ability to work in a multinational environment
  • Able to travel frequently locally
  • Excellent troubleshooting skills
  • Excellent customer service and interpersonal skills
  • Ability to think logically and work within a team environment
  • Team player and strong in communication
About this Company

Established in Kuwait in 1996, American Mattress has become one of the pioneers in the retail and distribution of the finest mattresses and bedding available in the region.

Our customers enjoy superior after-sales services, which include warranty certificates and... (More)

Industry: Retail
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