Customer Service Chat Advisor (CSC) - Alexandria
Lynks -
Smouha, AlexandriaPosted 6 years ago153Applicants for1 open position
- 151Viewed
- 28In Consideration
- 123Not Selected
Job Details
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Job Description
- Lynks is seeking a Customer Service Specialist to join our Customer Service team. A professional, customer oriented, and passionate team member who will be responsible for acting as a liaison between the company and its customers;
- Interacts with the customers to provide them with information to address inquiries regarding products and services;
- Assists with orders account questions, complaints, and other queries;
- Constantly and consistently exceeds the customer's expectations, and achieves Lynks' strategic objectives of providing a top class customer service and delighting our customers.
Main Responsibilities:
- Provide Lynks' customers with all required information related to the company services with delighting our customers with a superior customer service
- Provide guidance in areas of professional matters as requested or needed.
- Apply FCR concept for all customers’ inquiries through all chat channels
- Handle and retain all the customers’ complaints within the SLA.
- Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
- Follow up all customers related issues and provide timely accurate feedback to Lynks' customers and organization.
- Implement high-quality standards of Customer Service for customers through exceeding all KPI’s threshold.
- Perform standardized activities and tasks efficiently and effectively. Prioritize and achieve multiple tasks and meeting deadlines.
- Open and maintain customer accounts by recording and updating account information.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Job Requirements
- BA degree from a leading academic institution
- Strong communications and interpersonal skills.
- Excellent command of both Arabic and English languages.
- Excellent computer skills specifically in typing
- Must be able to display a capacity for problem-solving
- Multi-tasked and flexible team player with the ability to work on own initiative and consistently meet demanding deadlines.
- Capability to work under high pressure with a positive attitude.
- Excellent Typing skill is a must