Digital Media Account Manager

The Digital Account Manager is ultimately responsible for the successful execution of Worcbox's Digital's online advertising campaigns, as well as client relations. Once a digital contract has been signed by the client and booked with Worcbox's Business Office, a Digital Account Manager may be assigned to take the lead on managing the remainder of the process.

• Act as point person for client questions and concerns
• Scope opportunities through partner kick off calls with sales and clients as needed
• Work with sales team and other departments to assist in the creation of client proposals and media plans
• Participate in client presentations with sales
• Establish regular contact with customers to ensure their needs are met, communicate campaign progress, measure progress and proactively address issues and develop solutions
• Liaise with internal groups as needed to deliver solutions to clients
• Manage all aspects of advertiser campaign planning, launch execution, optimization and recap
• Up-sell and renew existing campaigns/clients, focus on retention and growing business
• Responsible for overall client satisfaction
• Develop and present campaign results to clients and represent client feedback internally to drive opportunities to better align with customer needs across future opportunities