Inbound & Outbound Operations Agent

CITY SPEED TRAVEL - Nasr City, Cairo

Applicants for
3 open positions
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, commission on voucher-ed bookings
3 open positions
About the Job
  • Handle inbound holidays packages for group and individual.
  • Handling Domestic Requests including accommodation, Transportation, excursion Tours.
  • Arrange travel for business and vacation customers.
  • Determine customers’ needs and preferences, such as schedules and costs.
  • Plan and arrange tour packages, excursions, and day trips.
  • Dealing with clients and interact with them via various channels: phone, chat, email ..etc.
  • Closing sales with clients.
  • Handling outgoing packages from A to Z Including accommodation, aviation , visa, tours... etc.
  • Arranging Tailor Made / Fixed Outbound Packages.

Clients & Payments

  • In-House : Head Office, Branches & Implants – (Requests will be received from client) – Payment will be guaranteed by Client's Voucher
  • External : B2B Customers – (Requests will be received from Travel Agents worldwide) - Full payment must be received before guaranteeing any service
Job Requirements
  • Experience in Travel Agency / B2B / B2C operation Work.
  • Excellent in English written and spoken
  • Attention to details
  • Organized Individual
  • Good Communication with, Suppliers, clients and Staff.
  • Fast in responding to emails daily, while maintaining effective internal and external communication.
  • Able to listen and learn during any training
  • Motivated individual
  • Sociable, friendly and communicative people wanted
About this Company

Cityspeed Holidays is the online (b2b) booking platform for the Cityspeed Group, Operating both Cityspeed Tours & Cityspeed Travel.
Cityspeed has more than 25 years of experience within wholesale travel and accommodation services and is long established.
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