Telemarketing Supervisor

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Nasr City, CairoPosted 6 years ago

5Applicants for1 open position

Job Details

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Lead the telemarketing team
Preparing reports regarding the team performance and achievements.
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information

Proven experience as telesales/customer service supervisor role is preferred
Previous work experience in IT companies is preferred
Excellent communication and interpersonal skills
Outstanding negotiation skills with the ability to resolve issues and address complaints
Good command of English