Job Details
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Job Description
Job Description:
- Medical contact center agent offers primary medical assistance over the phone.
- Directs the patient to the proper clinic and identifies emergency cases.
- They do not give a final diagnosis nor prescribe medications over the phone.
Job Duties
- Primary diagnosis over the phone:
- Takes proper history from the patient.
- Analyzes the chief complain.
- Directs the patient to the right clinic.
- Gives proper medical advice.
- Emergency Cases:
- Shows empathy and urgency to the caller.
- Identifies emergency cases from cold cases.
- Offers First-Aid supportive measures.
- Directs the caller to the emergency department.
- Non- diagnostic Calls:
- Maintains quality standards.
- Transfers the caller to the CRM team.
- Handles these calls during peak hours.
- Duties within the work place:
- Adheres to quality standards.
- Adheres to floor guidelines.
- Maintains confidentiality of both the patients and work related matters.
- Handles complains internally and externally.
- Reports to the team leader.
Job Requirements
- Medical Graduate. (Faculty of Medicine)
- Minimum work experience of 1 year.
- Excellent command of English.
- Flexibility with working hour
