IT Help Desk Support Partner

NokHumanCaptial - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Our client is a fast growing Information Technology Solution provider - currently a ranked partner with a huge client's portfolio at a +10M EGP P&L.

About the Job

We are looking for a competent IT Technical Support/Help Desk Partner to provide useful technical assistance on computer systems and networks.

  • If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to too.
  • If you’re customer-oriented & cool tempered, then you will be more than welcome!


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Logging and keeping records of customer/employee queries
  • Maintain daily performance of computer systems.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install, modify, and repair computer hardware and software.
  • Testing and fixing faulty equipment
  • Coordinating e-mails creation
  • You might also be required to test new products, run regular maintenance checks and keep up-to-date with information security issues.
Job Requirements

Job Requirements

  • 2-3 years of experience
  • Strong Technical Background
  • An ability to assess each employee's IT knowledge levels
  • Ability to deal with difficult cases
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • An in depth understanding of the software and equipment your customers/employees are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • BSC/BA in IT, Computer Science or relevant field
About this Company

In business, organizations' equity is defined upon value of its capitals. Your prime Capital is Humans running the business. The asset that controls your entity. That got the power to boost your rank, image, profit & growth OR kill your name if it is not well... (More)

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