Quality Assurance Agent

Al Moasher - Maadi, Cairo

46
Applicants for
1 open position
8
Seen
4
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,000 to 2,500 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Monitoring calls from the agents (managing by the manager)
  • Doing surveys to reach the best performance
  • Follow the quality process for each call:
  1. Choose calls from different days and different times over the month.
  2. Monitoring short & long calls
  3. Monitoring call within 48 hours from its date
  4. Analyze the call and send Alerts if it contented any error & send thanks mail if the call is extraordinary.
  5. Scoring the calls in the worksheet
  6. Sending alerts immediately to the team leader (if there is no respond from the team leader alert should send to the manager immediately.
  7. Following the alert until it's closed or done.
  8. If there any hesitation in some case between the quality assurance specialist and the project manager the final decision will be for the Quality Assurance Manager
  • Prepare reports to communicate outcomes of quality activities
  • Identify training needs and organize training interventions to meet quality standards
  • Taking tasks form the direct manager and the senior.
Job Requirements
  • Bachelor degree holder

Experience:

  • Experience as Quality Assurance Agent (call center industry)
  • Sales or C.S background
  • Product Knowledge
  • Quality assurance techniques.

Personal skills:

  • Good English (Written& spoken)
  • Good communication skills - verbal and written
  • Analytical thinking
  • Problem analysis and problem solving
  • Attention to detail
About this Company

1- شركة خبرات للاستشارات الماليه:
*الرؤيــــة
من أهم المواقع المعلوماتية المتخصصة في مجال سوق الأسهم السعودية لتقديم كافة الاستشارات الماليه المتميزة باحترافية وخلق بيئة استثمارية آمنة ورابحة لعملائها في إطار من الشفافية والفعالية.
• الخدمات
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