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Customer Support Agent

Almosafer
Mohandessin, Giza
Posted 6 years ago
156Applicants for20 open positions
  • 123Viewed
  • 7In Consideration
  • 62Not Selected
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Job Details

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Job Description

  • Handle customer only inquiries from time of the escalation to its closing.
  • Resolve customer complaints & problems aiming for customer satisfaction.
  • Optimize customer contact opportunities.
  • Change, cancel and refund flights, hotels and packages according to its rules and regulations.
  • Complete necessary project operation documentation.
  • Alert the Team Leader on issues or concerns that require escalation.
  • Maintain confidentiality of A.C.C.’s client’s & customer data.
  • Adhere to A.C.C. policies & procedures.
  • Carry responsibility for completing sales transactions when it comes to flights.
  • Participate in individual & team training/meetings to bring knowledge up-to-date.
  • Adhere to work and accommodate business requests (including flexible locations & working hours).
  • Achieve the SLA target.
  • Perform other related duties.

Job Requirements

  • Bachelor Degree (Preferred in Tourism)
  • At least one year experience in customer service filed
  • Hotels background is preferred
  • GDS experience (Sabre/Amadeus/Galileo) is a MUST
  • Very Good English
  • Excellent communication skills
  • Problem solving skills
  • Flexibility with rotational shifts
  • Males ONLY

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