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Job Description
- Handle customer only inquiries from time of the escalation to its closing.
- Resolve customer complaints & problems aiming for customer satisfaction.
- Optimize customer contact opportunities.
- Change, cancel and refund flights, hotels and packages according to its rules and regulations.
- Complete necessary project operation documentation.
- Alert the Team Leader on issues or concerns that require escalation.
- Maintain confidentiality of A.C.C.’s client’s & customer data.
- Adhere to A.C.C. policies & procedures.
- Carry responsibility for completing sales transactions when it comes to flights.
- Participate in individual & team training/meetings to bring knowledge up-to-date.
- Adhere to work and accommodate business requests (including flexible locations & working hours).
- Achieve the SLA target.
- Perform other related duties.
Job Requirements
- Bachelor Degree (Preferred in Tourism)
- At least one year experience in customer service filed
- Hotels background is preferred
- GDS experience (Sabre/Amadeus/Galileo) is a MUST
- Very Good English
- Excellent communication skills
- Problem solving skills
- Flexibility with rotational shifts
- Males ONLY