Customer Support Agent

Al Mosafer - Mohandessin, Giza

122
Applicants for
20 open positions
123
Seen
61
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
350 to 400 USD per month
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
20 open positions
Gender:
Males Only
About the Job
  • Handle customer only inquiries from time of the escalation to its closing.
  • Resolve customer complaints & problems aiming for customer satisfaction.
  • Optimize customer contact opportunities.
  • Change, cancel and refund flights, hotels and packages according to its rules and regulations.
  • Complete necessary project operation documentation.
  • Alert the Team Leader on issues or concerns that require escalation.
  • Maintain confidentiality of A.C.C.’s client’s & customer data.
  • Adhere to A.C.C. policies & procedures.
  • Carry responsibility for completing sales transactions when it comes to flights.
  • Participate in individual & team training/meetings to bring knowledge up-to-date.
  • Adhere to work and accommodate business requests (including flexible locations & working hours).
  • Achieve the SLA target.
  • Perform other related duties.

Job Requirements
  • Bachelor Degree (Preferred in Tourism)
  • At least one year experience in customer service filed
  • Hotels background is preferred
  • GDS experience (Sabre/Amadeus/Galileo) is a MUST
  • Very Good English
  • Excellent communication skills
  • Problem solving skills
  • Flexibility with rotational shifts
  • Males ONLY

About this Company

تفخر شركة المسافر السعودية بأنها شركة سعودية وتم تأسيسيها بأيدي سعودية طموحة ، هدفها الأساسي هو العالمية بالإضافة إلى التميز و العمل على راحة المسافرين في المملكة العربية السعودية ودول الخليج .

حيث أن موقع شركة المسافر لحجز الفنادق يعتبر الآن بدون منازع افضل موقع... (More)

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