Customer Support Agent

Al Mosafer - Mohandessin, Giza

Applicants for
20 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
350 to 400 USD per month
Education Level:
Bachelor's Degree at least
20 open positions
Males Only
About the Job
  • Handle customer only inquiries from time of the escalation to its closing.
  • Resolve customer complaints & problems aiming for customer satisfaction.
  • Optimize customer contact opportunities.
  • Change, cancel and refund flights, hotels and packages according to its rules and regulations.
  • Complete necessary project operation documentation.
  • Alert the Team Leader on issues or concerns that require escalation.
  • Maintain confidentiality of A.C.C.’s client’s & customer data.
  • Adhere to A.C.C. policies & procedures.
  • Carry responsibility for completing sales transactions when it comes to flights.
  • Participate in individual & team training/meetings to bring knowledge up-to-date.
  • Adhere to work and accommodate business requests (including flexible locations & working hours).
  • Achieve the SLA target.
  • Perform other related duties.

Job Requirements
  • Bachelor Degree (Preferred in Tourism)
  • At least one year experience in customer service filed
  • Hotels background is preferred
  • GDS experience (Sabre/Amadeus/Galileo) is a MUST
  • Very Good English
  • Excellent communication skills
  • Problem solving skills
  • Flexibility with rotational shifts
  • Males ONLY

About this Company

تفخر شركة المسافر السعودية بأنها شركة سعودية وتم تأسيسيها بأيدي سعودية طموحة ، هدفها الأساسي هو العالمية بالإضافة إلى التميز و العمل على راحة المسافرين في المملكة العربية السعودية ودول الخليج .

حيث أن موقع شركة المسافر لحجز الفنادق يعتبر الآن بدون منازع افضل موقع... (More)

See all Careers and Jobs at Al Mosafer
Signup for an employer account and Post your Jobs!