VIP Customer Service Advisor

IMI - 6th Of October, Giza

Applicants for
4 open positions
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
3,500 to 3,850 EGP per month
4 open positions
About the Job
  • Act as a front-line interface with customers of foreigner Customers.
  • The role involves responding to customers over the phone and resolving their inquiries.
  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained.
    Work as part of a team to ensure offering world-class Customer Service at all times.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Maintain professional work relationships with colleagues, supervisor, and manager.

Work Conditions:

  • 2 days off per week (Rotational shifts)
  • 8 hours ( Including 1 Hour Break)
  • (Transportation - Social-Medical- Life insurance - VPN line)
  • Location: pyramids heights - Giza
Job Requirements
  • Excellent to Fluent in English is a must.
  • Graduated is a must.
  • Max age 30.
About this Company

IMI is a “Management Development” company that provides integrated solutions to help companies grow and learn more rapidly than ever before in today’s whirlwind of a market place.
IMI consists of three divisions: Training & Development, Marketing & Management Consultancy... (More)

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