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Job Description
- Consistently offer professional, friendly and engaging service
- Facilitate all Company training programs and ensure standards are followed
- Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
- Ensure all training material is up to date
- Coordinate all training seminars
- Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
- Partner with external organizations who provide support for the hotel's learning strategy
- Ensure all team member training, documentation and testing is completed in the required time frame
- Create and develop training materials and programs to meet the needs of the restaurant
- Follow outlet policies, procedures and service standards
- Assist with other duties within the Human Resources office as needed
- Follow all safety policies
- Other duties as assigned
Job Requirements
- Food and Beverage experience is a must
- Well Known international Restaurant & Cafe Chain
- Excellent customer service skills
- Commercial awareness
- Flexibility
- Good interpersonal skills
- Communication skills
- Problem-solving skills
- Organisational skills
- Teamwork skills.
