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Call Center Agent

Telemedia Misr For Telecommunication
Maadi, Cairo
Posted 6 years ago
29Applicants for10 open positions
  • 23Viewed
  • 1In Consideration
  • 13Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.

Job Requirements

  • At least 1 year of experience
  • Good English proficiency

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