Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Customer Service Manager is responsible for policy development and management vision
- Study the risks and opportunities available and how to overcome these risks and how to maximize opportunities
- Develop and review all management procedures and improvement
- Dealing with customers, analyzing complaints, monitoring errors and processing them
- Provide the necessary training for the team
- Create, and track records for your customer database
- Analyze statistics or other data to determine the level of customer service provided by your organization.
Job Requirements
- Minimum 10 years of experience in a customer service environment, at least 3 year in a managerial level
- Previous e-commerce & call center experience would be an added advantage.
- Fluency in English is a must written and spoken.
- Excellent verbal and written communication skills
- Excellent computer skills
- ability to work under pressure and toward targets
- ability to lead, direct and motivates the team to meet the company’s objectives and targets.
- Good problem-solving skills.
- Flexibility within working hours
- Great commercial awareness
- Able to demonstrate a proven track record of achievement and management in business development.
