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Job Description
- Answer telephone calls in a professional manner.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests.
- Document all call information according to standard operating procedures.
- Maintains Customer service database by entering information.
- Update existing customer information.
- Recommend process improvements depending on the interaction with customers.
- Other duties as assigned.
Job Requirements
- Bachelor Degree.
- Excellent command of English Language.
- Customer Service background required.
- Familiarity with CRM systems a plus.
- Time management skills.
- Ability to multitask
- Excellent oral and written communication skills.
- Proficiency in MS Office suite software