Technical Support / Customer Service Specialist
Eye LTD. -
Cairo, EgyptPosted 6 years ago145Applicants for1 open position
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Job Details
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Job Description
- Providing technical and product support to internal and external customers via the telephone and remote online sessions.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Build a good Rapport with Clients over the phone.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Assist customers with Software installation and updates via remote log ins.
- Obtain and evaluate all relevant information to handle customer and service inquiries.
- Manage customers' accounts.
- Performing follows up calls on new customers to schedule for the online training and software installation.
- Frequent communication between Customers, Sales Representatives, and our technical team.
- Training clients on the software programs.
- Troubleshooting to determine root cause and documenting solutions is optional
- Perform other related duties as assigned, including special projects.
- Support emails & Tickets
Job Requirements
- Must have 1-2 years of and customer service experience and working with software related problems, reading.
- Intermediate experience in diagnosing and correcting software related issues.
- Experience working with windows, iOS operating systems.
- Experience with troubleshooting technical systems and equipment in a technical environment.
- Ability to communicate effectively with customers and other employees via face to face communication, over the telephone or through email.
- Ability to read and understand directions and help document those directions as they relate to understanding software applications.
- Ability to teach and train the software application to our customers.
- Ability to record steps taken to resolve customer questions or issues.
- Ability to learn and understand current propriety software technologies.