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Technical Support / Customer Service Specialist

Eye LTD.
Cairo, Egypt
Posted 6 years ago
145Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Providing technical and product support to internal and external customers via the telephone and remote online sessions.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Build a good Rapport with Clients over the phone.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Assist customers with Software installation and updates via remote log ins.
  • Obtain and evaluate all relevant information to handle customer and service inquiries.
  • Manage customers' accounts.
  • Performing follows up calls on new customers to schedule for the online training and software installation.
  • Frequent communication between Customers, Sales Representatives, and our technical team.
  • Training clients on the software programs.
  • Troubleshooting to determine root cause and documenting solutions is optional
  • Perform other related duties as assigned, including special projects.
  • Support emails & Tickets

Job Requirements

  • Must have 1-2 years of and customer service experience and working with software related problems, reading.
  • Intermediate experience in diagnosing and correcting software related issues.
  • Experience working with windows, iOS operating systems.
  • Experience with troubleshooting technical systems and equipment in a technical environment.
  • Ability to communicate effectively with customers and other employees via face to face communication, over the telephone or through email.
  • Ability to read and understand directions and help document those directions as they relate to understanding software applications.
  • Ability to teach and train the software application to our customers.
  • Ability to record steps taken to resolve customer questions or issues.
  • Ability to learn and understand current propriety software technologies.

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