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Customer Service Manager

Hatolna
Nozha, Cairo
Posted 6 years ago
222Applicants for1 open position
  • 123Viewed
  • 29In Consideration
  • 86Not Selected
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Job Details

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Job Description

  • Developing customer service procedures, policies and standards for your organization & department.
  • Have The ability to Handle customers complains or inquires and investigating which may be complex or long-standing problems.
  • Review and monitor and direct team performance and provide necessary coaching to ensure all sales, customer service, call handling and financial objectives are met.
  • Provide direction and motivation to staff.
  • Contributing in employing new staff and Dept. Strategy.
  • Accountable for directing workflow to ensure efficiency; plan, schedule, and coordinate team activities as to achieve the volume required to meet demand while operating within the parameters of available resources and budgeted targets.
  • Keeping accurate records of discussions or correspondence with customers.
  • Analyzing statistics or other data to determine the level of customer service your organization is providing.
  • Learning about your organization’s products or services and keeping up to date with changes.

Job Requirements

  • Minimum of 5 years of experience in a customer service environment, with at least 2 year in a Team Leader role.
  • Previous e-commerce & call center experience would be an added advantage.
  • Fluency in English is a MUST written and spoken, French is a plus.
  • Excellent verbal and written communication skills
  • Excellent computer skills
  • Have the ability to work under pressure and toward targets
  • Enthusiastic, Energetic with a very positive attitude.
  • Have the ability to lead, direct and motivates the team to meet the company’s objectives and targets.
  • Good problem-solving skills.
  • Flexibility within working hours
  • The ability to multi-task.
  • Great commercial awareness
  • Able to demonstrate a proven track record of achievement and management in business development.
  • Exhibits excellent judgment
  • Is able to dive deep and is never out of touch with the details of the business or the technology
  • Expects and requires innovation of her/ his department

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