Customer Service Manager
Hatolna -
Nozha, CairoPosted 6 years ago222Applicants for1 open position
- 123Viewed
- 29In Consideration
- 86Not Selected
Job Details
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Job Description
- Developing customer service procedures, policies and standards for your organization & department.
- Have The ability to Handle customers complains or inquires and investigating which may be complex or long-standing problems.
- Review and monitor and direct team performance and provide necessary coaching to ensure all sales, customer service, call handling and financial objectives are met.
- Provide direction and motivation to staff.
- Contributing in employing new staff and Dept. Strategy.
- Accountable for directing workflow to ensure efficiency; plan, schedule, and coordinate team activities as to achieve the volume required to meet demand while operating within the parameters of available resources and budgeted targets.
- Keeping accurate records of discussions or correspondence with customers.
- Analyzing statistics or other data to determine the level of customer service your organization is providing.
- Learning about your organization’s products or services and keeping up to date with changes.
Job Requirements
- Minimum of 5 years of experience in a customer service environment, with at least 2 year in a Team Leader role.
- Previous e-commerce & call center experience would be an added advantage.
- Fluency in English is a MUST written and spoken, French is a plus.
- Excellent verbal and written communication skills
- Excellent computer skills
- Have the ability to work under pressure and toward targets
- Enthusiastic, Energetic with a very positive attitude.
- Have the ability to lead, direct and motivates the team to meet the company’s objectives and targets.
- Good problem-solving skills.
- Flexibility within working hours
- The ability to multi-task.
- Great commercial awareness
- Able to demonstrate a proven track record of achievement and management in business development.
- Exhibits excellent judgment
- Is able to dive deep and is never out of touch with the details of the business or the technology
- Expects and requires innovation of her/ his department