Operations Manager - Courier
Togar -
New Nozha, CairoPosted 3 years ago209Applicants for1 open position
- 14Viewed
- 3In Consideration
- 1Not Selected
Job Details
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Job Description
- To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people.
- To motivate employees to achieve objectives and increase their job satisfaction.
- To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
- To manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.
- To ensure all pick ups are performed on time to meet committed service standards and the documentation is correct.
- To ensure timely and accurate communication of information which affects service quality.
- To manage and ensure strict compliance of security procedures and regulations for Road and Air operations.
- To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
- To ensure costs are regularly reviewed against agreed budget targets.
Job Requirements
- Minimum of 5 years combined Operations and General Management experience ideally served managing a direct Express, Courier, freight forwarding / international courier / delivery or B2B oriented business services depot
- Good planning and organizing skills
- Previous experience in people management is essential
- An excellent communicator
- Highly flexible and adaptable and keen to work in a different cultural and social environment
- Numeric
