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Technical Support Representative - French

Sykes Enterprises
Maadi, Cairo
Posted 6 years ago
51Applicants for4 open positions
  • 10Viewed
  • 1In Consideration
  • 2Not Selected
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Job Details

Experience Needed:
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Job Description

  • As a SYKES Technical Support Advisor you are responsible for acting as a liaison between customers and the client.
  • You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable.
  • Fixed shifts and weekends

Job Requirements

Education and Experience:

  • Bachelor’s degree or equivalent
  • Ability to communicate clearly and effectively in the French language
  • Document customer interactions effectively
  • Ability to read and write proficiently while multi-tasking (actively listening to customer and answering questions)
  • Ability to type fast on a keyboard
  • Courteous

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