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Job Description
Job Description:
- Meeting guests at the airport
- Escorting guests to their accommodation
- Organizing and hosting welcome meetings
- Responding to clients' queries (this may involve being on duty for set times each day)
- Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; health problems, injuries or even deaths
- Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions
- Resolving any conflict with or between clients
- Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies
- Accompanying customers on excursions and acting as a guide
- Taking part in and organizing daytime and evening entertainment
- Checking hotel standards and safety procedures
- Completing risk assessments and health and safety checks
- Keeping basic accounts and records and writing reports
Job Requirements
- Excellent French
- Bachelor Degree in a related field
- Communication skills (both oral and written)
- An outgoing, confident and energetic personality
- Experience from 0-2 Years
