Call Center Agent - Alexandria
Alforat -
Glim, AlexandriaPosted 6 years ago100Applicants for1 open position
- 34Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains Customer service database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Maintain customers satisfaction level by calling them according to scheduled action plan
- Update existing customer information.
- Process orders, forms and applications.
- Route calls to appropriate resource
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
Job Requirements
- Females only able to ably
- Bachelor Degree
- Excellent command of English Language
- Verbal and written communication skills
- Listening skills
- Ability to keep a professional demeanor at all times
- Problem analysis and problem solving skills
- Customer service orientation
- Able to handle customer issues through phone calls
- Able to maintain customer satisfaction through phone calls.
