Technical Support Specialist
IPMagix -
Zamalek, CairoPosted 6 years ago172Applicants for1 open position
- 158Viewed
- 1In Consideration
- 69Not Selected
Job Details
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Job Description
Job Purpose:
- Operate and Maintain company internal IT infrastructure. Handle internal help desk function. Providing system administration on servers, infrastructure, workstations and Voice/IP communication system, Responsible for hardware and software configurations, equipment installation, inventory tracking, and system maintenance.
Roles and Responsibilities:
Internal IT:
- Ensure that all the systems of a company are functioning smoothly.
- Provision Server hardware, including configuration and deployment.
- Build and deploy virtualization servers
- Handle help desk support issues reported by company employees.
- Document task outcomes, and publish FAQ & Knowledge bases of acquired information.
- Troubleshoot and support corporate operations such as mail, ftp, sms & AD.
- Automate systems monitoring tasks using standard monitoring tools.
- Ensure application and usage of company security policy for accessing and using resources.
- Assist in technical purchases, do comparisons and recommend best option.
Customer Projects/Engagements:
- Assist in supporting customers and using ticketing system.
- Shadow Systems Engineer in customer projects deployment.
- Build a good knowledge of company products.
- Perform technical training to partners and clients.
- Coordinates with the project manager task deliverable.
- Share knowledge and train his peers, and handover acquired knowledge periodically for backup purposes.
- Cooperate with team members and other teams to achieve the overall company goals and objectives.
Job Requirements
Qualifications:
- Bachelor’s degree or higher in Computer Science or a related field.
Technical Skills:
- Practical network infrastructure knowledge
- Good knowledge about servers-side software such as Active Directory, Exchange, Lync.
- CCNA is a must
- MCSE is Preferred
Competencies for Success:
- Analytical and problem solving skills
- Ability to communicate complex technical concepts
- Self-managed, highly motivated and has a strong drive for results
- Team work
- Time Management
- Verbal and written communication skills (English)
- Customer Focus
- Integrity and Trust