Technical Support Specialist

Job Purpose:

• Operate and Maintain company internal IT infrastructure. Handle internal help desk function. Providing system administration on servers, infrastructure, workstations and Voice/IP communication system, Responsible for hardware and software configurations, equipment installation, inventory tracking, and system maintenance.

Roles and Responsibilities:

Internal IT:

• Ensure that all the systems of a company are functioning smoothly.
• Provision Server hardware, including configuration and deployment.
• Build and deploy virtualization servers
• Handle help desk support issues reported by company employees.
• Document task outcomes, and publish FAQ & Knowledge bases of acquired information.
• Troubleshoot and support corporate operations such as mail, ftp, sms & AD.
• Automate systems monitoring tasks using standard monitoring tools.
• Ensure application and usage of company security policy for accessing and using resources.
• Assist in technical purchases, do comparisons and recommend best option.

Customer Projects/Engagements:

• Assist in supporting customers and using ticketing system.
• Shadow Systems Engineer in customer projects deployment.
• Build a good knowledge of company products.
• Perform technical training to partners and clients.
• Coordinates with the project manager task deliverable.
• Share knowledge and train his peers, and handover acquired knowledge periodically for backup purposes.
• Cooperate with team members and other teams to achieve the overall company goals and objectives.