Store Manager

Operation Process

• Ensure that work performed in the store is accurate and of high quality.
• He has full understanding of market and competitors
• Seeks to continually improve operational processes and work methods inside the store
• He is effectively managing the schedules
• Maintain store coverage and uniform.
• Give customer service training.
• Play an active role in making the good relationship between stores to increase the sales based on their needs.
• Check & revise the inspection process.
• Maintain high quality of control for maintaining the in/out shipments between operation department and the store.
• Revise cash, visa, and petty cash.
• Acting as a liaison between the team and direct managers.
• Cooperate (Acting as liaison) with the mall management and the company.
• Controls the exchange and refund items.
• Manage the transfer process between stores
• Manage the inventory process and check the defects.
• Keep the store general atmosphere (cleaning, smell, and uniform) to standard.
• Manage the stock room
• Manage that all alarms are putting them in the right place & attach price tags to merchandise
• Supervise folding Items
• Manage that the store organized and clean by straightening merchandise and monitoring fitting rooms
• Offer assistance in the store for his colleague within the sales process.
• Supervise that Replenishment the finished items on the floor/ store.

Selling

• Achieving store targets efficiently
• Make cross-selling and up-selling
• Increase sales target percentage through attracting more clients and increasing customers database.

Customer Services

• Handles problem situations effectively with costumers based on company rules and regulation
• Address different types of customers
• Build solid relations with customers based on trust
• He offers high-quality customer service after selling process
• Handle & solve clients’ problems and needs.

Reports

• Creating reports that help in business improvement
• He prepares all needed reports and analysis on time.
• Prepare analysis report for target achievements.
• Make an analysis report for each brand regarding selling and remaining items.
• Prepare all need reports on items that need to be considered in buying trip (items, size, and color for each brand)
• Prepare reports of stock needs.

Visual

• Ensure that the visual is complying with the visual guide
• Ensure that the products are in a proper status on hangers & in stock
• Regular checking on display of items in each section
• Responsible for the alarm defects & where its handled in the right place
• Sending emails weekly by the store maintenance including Spotlight, mannequins, lights, wallpapers and store paints