Retail Customer Service Manager
Raneen -
Haram, GizaPosted 6 years ago251Applicants for1 open position
- 121Viewed
- 0In Consideration
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Job Details
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Job Description
- Responsible for policy development and management vision
- Study the risks and opportunities available and how to overcome these risks and how to maximize opportunities
- Develop and review all management procedures and improvement
- Dealing with customers, analyzing complaints, monitoring errors and processing them by telephone, electronically or face to face
- Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries
- Provide delivery information perform customer verification
- Set up new customer accounts process orders, forms, applications and requests organize work-flow to meet customer time frames direct requests and unresolved issues to the designated resource
- Manage customers accounts, keep records of customer interactions and transactions record details of inquiries, comments and complaints
- Record details of actions taken prepare and distribute customer activity reports maintain customer databases
- Manage administration communicate and coordinate with internal departments
- Follow up on customer interactions provide feedback on the efficiency of the customer service process
- Responsible for cashier department and provide the necessary training for the team
Job Requirements
- Bachelor Degree
- 10+ years experience in retail
- Excellent English
- Ability to visit the location of the project
- Ability to work under stress, Hard worker, Presentable
- Planning and organizing, decision-making,
- Communication, supervisory and presentation skills.
- Problem analysis and problem-solving