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Retail Customer Service Manager

Raneen
Haram, Giza
Posted 6 years ago
251Applicants for1 open position
  • 121Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Responsible for policy development and management vision
  • Study the risks and opportunities available and how to overcome these risks and how to maximize opportunities
  • Develop and review all management procedures and improvement
  • Dealing with customers, analyzing complaints, monitoring errors and processing them by telephone, electronically or face to face
  • Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries
  • Provide delivery information perform customer verification
  • Set up new customer accounts process orders, forms, applications and requests organize work-flow to meet customer time frames direct requests and unresolved issues to the designated resource
  • Manage customers accounts, keep records of customer interactions and transactions record details of inquiries, comments and complaints
  • Record details of actions taken prepare and distribute customer activity reports maintain customer databases
  • Manage administration communicate and coordinate with internal departments
  • Follow up on customer interactions provide feedback on the efficiency of the customer service process
  • Responsible for cashier department and provide the necessary training for the team

Job Requirements

  • Bachelor Degree
  • 10+ years experience in retail
  • Excellent English
  • Ability to visit the location of the project
  • Ability to work under stress, Hard worker, Presentable
  • Planning and organizing, decision-making,
  • Communication, supervisory and presentation skills.
  • Problem analysis and problem-solving

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