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Service Coordinator - Computer Hardware

Smart Technology
Heliopolis, Cairo
Posted 6 years ago
50Applicants for2 open positions
  • 46Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • The Service Coordinator needs to maximize the effectiveness of the Service Department by producing high quality leads and working as a team towards agreed set targets and profitability goals.
  • Provide a high level of customer service support by ensuring all queries are responded to in an efficient, professional and timely manner.

The following need to be fulfilled accordingly:-

  • Technicians visits scheduling and planning on daily basis (Checking and Replying daily e-mails).
  • Responsible for technical department response time and customer satisfaction.
  • Follow up and sending reminders to clients for the provision of services.
  • Field visit for potential accounts to offer a service contract and maintaining a superior customer support.
  • Spare parts stock & prices including labor fees.
  • Ensuring that Claims are properly entered on the system.
  • Before leaving office need to follow up with the Technicians if they require any support.
  • Perform tasks as per direct manager’s instructions

Job Requirements

  • Bachelor Degree holder in either Commerce, Computer Science or Communication Engineering
  • 1–3 years of experience in the same position or field
  • Males Preferred
  • Excellent computer skills, organized, fast learner, a can do attitude
  • Excellent command in English Language
  • Punctual, discipline, hard worker

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