Job Details
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Job Description
The individual is responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
Daily:-
- Maximize equipment up-time through timely response and effective and efficient repair with selective customers training to ensure high levels of customer satisfaction.
- Troubleshooting and thinking independently.
- Field maintenance visits and maintaining a superior customer support.
- Complete all administrative aspects of the job on time and error-free.
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
- Analyze customer needs, recognize business opportunities, and influence sales volume growth.
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
- Conduct written and verbal communication, read and comprehend technical information.
Weekly:-
- Report about the revenue entered through (spare parts claim, labor & consumables)
- Report about service contracts sales achievements.
- Meeting with service coordinator to discuss requirements and achievements.
- Report of Service contracts opportunities and Sales leads.
- Ensuring that all office equipment properly working.
Monthly:-
- Compile weekly reports and send a full monthly report
- Monitoring and being aware of monthly performance.
- Attending Monthly one to one
Job Requirements
Qualifications include:
- 1 – 3 years of experience in the same position or field
- Excellent computer skills, organized, fast learner, a can do attitude
- High School Diploma a minimum, Electronics or Computer Associates Degree preferred.
- Mechanical and electrical aptitude and demonstrated skills.
- Prior experience in the maintenance and repair of office equipment
- Ability to Pull, lift, reach and transport equipment parts and boxes.
- Punctual, discipline, hard worker
