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Job Description
- Manages most complex overdue account balances that are fully or partially unpaid.
- Develops and analyzes reports to identify problems and trends in Revenue Management and with staff productivity.
- Acts as a resource to subordinate personnel to resolve escalated inquiries with accounts.
- Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
- Monitors collections activity and develops necessary corrective action to resolve deficiencies.
- Ensures customer inquiries are resolved in a timely manner.
- Tracks trending payor issues and elevates as appropriate.
- Interfaces with payors to resolve issues.
- Performs other duties as required.
Job Requirements
- Medical experience is a must.
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