Job Details
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Job Description
Job brief:
- Flyin is currently seeking a Quality Control Specialist responsible for the monitoring and evaluating of associate call behaviors to ensure quality standards.
- Responsible for performing trending analysis to identify ways to improve quality in the call center overall.
About the Job:
- Monitoring calls and processes for the employees in the company’s departments.
- Fill and report all requirement assigned figure from manager.
- Deliver the needed feedback according to employee performance.
- Follow designed company standards and monitor short term and long term employee performance.
- Support employee across all line of businesses to achieve performance excellence.
- Consistently support on queue and off queue employee through briefing, mails and training sessions to ensure performance consistency.
- Execute all assigned action plans agreed with management.
- Report any process or company image violation to management.
Job Requirements
Job Requirements:
- Bachelor Degree
- At least 2 years of experience as a Quality Coach in contact center industry
- Travel experience is preferred
- Excellent English
- Very good user of Microsoft Office especially in Excel
- Excellent communication skills
- Good decision maker
- Teamwork player
- Flexibility to work in rotational shifts.
- Attention to details
- Problem solving skills
- Excellent handling skills
- Skills to identify and analyze problems
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