Job Details
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Job Description
Be part of the team that works on delivering the best Customer Experience to Vodafone Customers in Germany! Get global exposure and learn what from the best as an International Call Center Agent. We promise you what’s more than just a job and a variety of competitive benefits that no other place has to offer.\
- Out bound calls in excellent German language with high customer empathy
- Authentication of customer
- Log all customer interactions or related information such as event notifications @ xx:xx, SMS @ xx:xx IVR @ xx:xx
- Provide knowledge of the product and needed information for customer support (e.g. alarm turn off steps, camera access..etc)
- Ticketing to ensure content is up to date
- Complete post incident communication
KPIs:
- TNPS ( Touchpoint Net Promotor Score)
- Average Speed from Event notification to first call.
- Ticket quality / Post Incident Quality
Job Requirements
Requirements:
- Excellent German communication skills (verbal and written)
- Empathetic and confident.
- Can work under pressure
- High and speedy PC skills
- Technical experience is a Plus, as good understanding of the technology being used is needed
