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Job Description
Responsible for installing, troubleshooting and providing support on HP systems at customer site ( HP Proliant servers, HP c-class Blade System and HP Storage System ) and Similar IBM and Cisco Solutions.
- Closely work with Team Leader to report work progress and consult her/ him on technical issues.
- Collaborate with the Project Manager to get oriented on and acquainted with projects requirements.
- Communicate with clients for technical support.
- Communicate with the company’s second line support for escalating clients’ problems.
- Conduct detailed surveys on the customer’s site to identify requirements
- Ensure proper and timely installation of the assigned projects.
- Install and configure Hardware and related Software at the customers’ site, then ensure their proper working condition through testing.
- Author documentation on solutions delivered for clients; such as environment diagrams, installation/configuration documents and release notes.
- Provide technical support and training to customers with service level agreement SLAs.
Job Requirements
- HP, Cisco or IBM Related Technical Certification is preferred.
- HP Product Bulletin fair Knowledge.
- Good analytical and decision making skills.
- Good communications skills.
- Good problem solving skills.
- Eager for development.
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