Product Support & Test Engineer

El-Sewedy Electrometer -
6th of October, GizaPosted 6 years ago

50Applicants for4 open positions

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Test new products (SW and Embedded Systems) by designing and
executing test cases.
Create test reports and raise bugs to be handled by development team.
Implement metering solutions at customer side and insure that it meets
customer requirement
Provide customer training on metering solution.
Provide end-users with technical support via visiting customer side, call, or
e-mail.
Handle customer complaints and escalate unresolved issues
Assist with projects to roll-out enhanced or new functionality
Assist with new installations of network, systems, and applications and
software deployment
Assist with systems monitoring
Diagnose, troubleshoot equipment and software
Generate technical guides and user manuals
Perform functional and UI testing for new or modified features based on
quality and usability standards

BS Degree in Electronic Engineering, Electricity Engineering or Computer Science
ISTQB Certified is preferred.
Strong knowledge in electricity and electronics.
Aware for how to deal with database management systems (SQL or Oracle).
Working knowledge of web programming technologies and languages
including HTML, CSS, JavaScript, and SQL queries to troubleshoot web
applications is a plus.
Excellent communication and presentation skills, written and verbal.
Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
On call support
Ability to travel to all governorates