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Job Description
- Test new products (SW and Embedded Systems) by designing and
executing test cases. - Create test reports and raise bugs to be handled by development team.
- Implement metering solutions at customer side and insure that it meets
customer requirement - Provide customer training on metering solution.
- Provide end-users with technical support via visiting customer side, call, or
e-mail. - Handle customer complaints and escalate unresolved issues
- Assist with projects to roll-out enhanced or new functionality
- Assist with new installations of network, systems, and applications and
software deployment - Assist with systems monitoring
- Diagnose, troubleshoot equipment and software
- Generate technical guides and user manuals
- Perform functional and UI testing for new or modified features based on
quality and usability standards
Job Requirements
- BS Degree in Electronic Engineering, Electricity Engineering or Computer Science
- ISTQB Certified is preferred.
- Strong knowledge in electricity and electronics.
- Aware for how to deal with database management systems (SQL or Oracle).
- Working knowledge of web programming technologies and languages
including HTML, CSS, JavaScript, and SQL queries to troubleshoot web
applications is a plus. - Excellent communication and presentation skills, written and verbal.
- Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
- Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
- Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
- On call support
- Ability to travel to all governorates
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