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Job Description
- Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk,
- Escalate requests to the appropriate party, as needed.
- Replace or repair defective parts and equipment
Job Requirements
- Education: bachelor degree, in engineering (IT, Telecom).
- Very good to native English
- Should have 1+ technical background and/or service/help desk experience which can provide hardware problem-solving skills or equivalent skills.
- Should be capable of discussing technical situations and scenarios with end-user(s), customers, and service/help desk personnel
- Hands on experience of installing IT hardware and software
- Assisting co-workers with everyday IT needs.
- High-level communication and interpersonal skills.
