Job Details
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Job Description
- Handle customers’ complaints received via different channels.
- Direct contact with the concern departments to ensure proper handling to customers’ cases.
- Follow- up with the customer’s till the case is handled.
- Register all received cases with complete follow-up.
- Prepare monthly reports showing the received complaints with the area that needs improvement.
Job Requirements
- Bachelor degree
- 1+ year of experience in customer service/call center
- Excellent command of English
- Excellent communication & follow-up skills
- Customer oriented
- Problem Solver
- Very good analytical skills